Penn made a commitment when building in CBus, take some pride in it. A consistent product 'always' makes more money than one that is lacking. FYI: Not everyone can go during 'peak/popular' times. If you don't believe me, go to Lawrenceburg and see for yourself. Very sad when customers spend money in a city that is two hours away because the environment is that bad locally. Just for the record, and contrary to the glowing reviews, I have NEVER seen anyone doing 'Paperwork' because they won. I can't imagine wanting to stay there for more than an hour let alone overnight. Its no wonder Hollywood CBus does not have a hotel. The cleanliness and overall staff personality are worlds apart. I seem to always get 'played' regarding the money i spend. We went to the Hollywood Casino in Columbus, Ohio on New Years Eve. 01 at a time, but not all games are the same. We do have games on the casino floor that you can play. Keep in mind, you're not going to win all the time but the environment makes not winning tolerable. All slot machines in casinos and at Hollywood Casino Columbus are defined by the credits of a game and not the minimum bet. Its 'By Far' a better place to spend time/money. You can easily tell how the management and employees impact the area in which they work. I was at Lawrenceburg two weeks before and go there noting the above. I have no idea why a company (Penn Gaming) cannot maintain a consistent customer experience however they are truly in need of MUCH better management/oversight at this establishment.

The machines are outdated and forget about fair play. I don't care what time/day it is, SOMETHING should be open for customers to get basic items (Yes, including GOOD Coffee). Gross! If going early forget about finding a restaurant as everything is closed. This was at EVERY station in the entire casino. Spilt coffee everywhere, no lids or straws. It was like walking into a dirty/unkept room, only much larger.

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